Cisco CX

Empathy in Action: How Cisco Changes Lives with The Opportunity Platform

Posted on by Admin
Empathy in Action: How Cisco Changes Lives with The Opportunity Platform

In 2024, the total number of recorded refugees from Ukraine reached 6.5 million. Those displaced by the war have since pursued a vital sense of normalcy and stability. Maryna Kryzhanivska and Liliia Sen in the Cisco Krakow office As a business leader in the region, I have deeply felt the war’s impact on our communities and searched for ways to help. Thankfully, I am privileged to work for a company that – driven by its…

Read More

Partners, Let’s Go Beyond Customer Experience at Cisco Live!

Posted on by Admin
Partners, Let’s Go Beyond Customer Experience at Cisco Live!

Partners, get ready to go beyond the realms of Customer Experience (CX) this year. We look forward to showing you the latest and greatest solutions at Cisco Live and how we can help you expand your horizons and succeed in this AI-driven era. Our mission is to enable you to accelerate and elevate your skills and capabilities to drive customer business outcomes. In times of evolving automation, sustainable practices and a lifecycle-centric model, we want…

Read More

The Rise of Digital Customer Experience

Posted on by Admin
The Rise of Digital Customer Experience

Digital customer experience (DCX) is a hot topic these days. As a digital team leader at Cisco, I was recently asked to speak about it at an industry conference. You should know that when I’m put in front of an audience, I often lean on hyperbole as a verbal crutch to help sell a point. I opened that speech with a bold overstatement, hoping to elicit a few laughs: “Digital customer experience is the most…

Read More

Reflections from Cisco Live Melbourne: Innovation, Sustainability, and Connections

Posted on by Admin
Reflections from Cisco Live Melbourne: Innovation, Sustainability, and Connections

As I reflect on the whirlwind of excitement and innovation that was Cisco Live Melbourne, I am inspired by the sheer passion and engagement that filled every corner of the event. Being there, live and in person, was a reminder of the power of human connection in driving forward our tech-driven world. Key takeaways from my keynote In my keynote “Vision for the Future,” I underscored the evolving landscape of technology and its pivotal role…

Read More

The Rise of Digital Customer Experience

Posted on by Admin
The Rise of Digital Customer Experience

Digital customer experience (DCX) is a hot topic these days. As a digital team leader at Cisco, I was recently asked to speak about it at an industry conference. You should know that when I’m put in front of an audience, I often lean on hyperbole as a verbal crutch to help sell a point. I opened that speech with a bold overstatement, hoping to elicit a few laughs: “Digital customer experience is the most…

Read More

Next stop, the future.

Posted on by Admin
Next stop, the future.

Cisco Live Melbourne is coming up next week. I can’t wait to spend time with Cisco customers and partners at this year’s event December 5-8, 2023. You saw in my most recent blog that CX has a lot to share at Cisco Live, including all the demos I mentioned last week. Cisco CX’s theme this year of ‘Jump into the future. Together’ is about building a better future for Cisco customers and partners with our expertise,…

Read More

Join CX for Cisco Live Demos

Posted on by Admin
Join CX for Cisco Live Demos

In her blog “Cisco Live is the time to jump into the future. Together.” Jacqui Guichelaar, SVP and General Manager, Cisco APJC, talks about how excited she is for Cisco Live Melbourne in December. I couldn’t agree more. Jacqui did a fantastic job previewing the event and providing an overview of several different areas where CX will make a splash this year. I’m here today to give you a glimpse of which specific CX demos…

Read More

Cisco Live is the time to jump into the future. Together. 

Posted on by Admin
Next stop, the future.

Cisco Live Melbourne is right around the corner. I couldn’t be more excited to spend time with Cisco customers and partners at this energizing event December 5-8, 2023. Cisco Live is all about you, and our CX team has so many plans to celebrate our customers and partners this year while providing you with the information you need to have a faster path to value. I can’t share everything, for the risk of spoiling a few…

Read More

Cisco Live is the time to jump into the future. Together. 

Posted on by Admin
Next stop, the future.

Cisco Live Melbourne is right around the corner. I couldn’t be more excited to spend time with Cisco customers and partners at this energizing event December 5-8, 2023. Cisco Live is all about you, and our CX team has so many plans to celebrate our customers and partners this year while providing you with the information you need to have a faster path to value. I can’t share everything, for the risk of spoiling a few…

Read More

Simplified Partner Tools: Cisco’s First-Ever MSP Support for Exceptional Customer Experiences

Posted on by Admin
Simplified Partner Tools: Cisco’s First-Ever MSP Support for Exceptional Customer Experiences

At Cisco we are creating more business value by customizing Cisco tools and services for our partners. In a recent survey 82% of Cisco Partner Summit attendees said they’re growing their managed services practice and it’s their top priority to meet customer needs. So it is with great excitement that we are announcing Cisco Partner Advanced Support to create a premium support experience specifically geared to the needs of Managed Services Providers (MSPs). With Cisco…

Read More
1 2