Cisco CX

Expanding the Foundation of AI-Native SOCs: Mastering Holistic Data Integration

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Expanding the Foundation of AI-Native SOCs: Mastering Holistic Data Integration

As highlighted in our previous blog, Building an AI-Native Security Operations Center (SOC), Holistic Data Integration is the first cornerstone of modern security operations. Without it, even the most advanced AI tools and automated processes can fall short. In this follow-up, we delve deeper into the evolving role of telemetry as the foundation for holistic data integration. Telemetry has long been the unsung hero of security operations, providing raw signals from systems, applications, and endpoints….

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Reflecting on Cisco Live! Melbourne 2024

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Reflecting on Cisco Live! Melbourne 2024

As I reflect on the incredible experience that was Cisco Live! Melbourne 2024, I am filled with inspiration and excitement from the passion and engagement that resonated throughout every moment of the event. Being there in person reminded me of the vital role human connection plays in driving our tech-enabled world forward. Highlights from the Keynote During my keynote, “Go Beyond,” I highlighted how we empower customers to transform by innovating for the future, optimizing…

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Empathy in Action: How Cisco Changes Lives with The Opportunity Platform

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Empathy in Action: How Cisco Changes Lives with The Opportunity Platform

In 2024, the total number of recorded refugees from Ukraine reached 6.5 million. Those displaced by the war have since pursued a vital sense of normalcy and stability. Maryna Kryzhanivska and Liliia Sen in the Cisco Krakow office As a business leader in the region, I have deeply felt the war’s impact on our communities and searched for ways to help. Thankfully, I am privileged to work for a company that – driven by its…

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Partners, Let’s Go Beyond Customer Experience at Cisco Live!

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Partners, Let’s Go Beyond Customer Experience at Cisco Live!

Partners, get ready to go beyond the realms of Customer Experience (CX) this year. We look forward to showing you the latest and greatest solutions at Cisco Live and how we can help you expand your horizons and succeed in this AI-driven era. Our mission is to enable you to accelerate and elevate your skills and capabilities to drive customer business outcomes. In times of evolving automation, sustainable practices and a lifecycle-centric model, we want…

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The Rise of Digital Customer Experience

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The Rise of Digital Customer Experience

Digital customer experience (DCX) is a hot topic these days. As a digital team leader at Cisco, I was recently asked to speak about it at an industry conference. You should know that when I’m put in front of an audience, I often lean on hyperbole as a verbal crutch to help sell a point. I opened that speech with a bold overstatement, hoping to elicit a few laughs: “Digital customer experience is the most…

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Reflections from Cisco Live Melbourne: Innovation, Sustainability, and Connections

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Reflections from Cisco Live Melbourne: Innovation, Sustainability, and Connections

As I reflect on the whirlwind of excitement and innovation that was Cisco Live Melbourne, I am inspired by the sheer passion and engagement that filled every corner of the event. Being there, live and in person, was a reminder of the power of human connection in driving forward our tech-driven world. Key takeaways from my keynote In my keynote “Vision for the Future,” I underscored the evolving landscape of technology and its pivotal role…

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The Rise of Digital Customer Experience

Posted on by Admin
The Rise of Digital Customer Experience

Digital customer experience (DCX) is a hot topic these days. As a digital team leader at Cisco, I was recently asked to speak about it at an industry conference. You should know that when I’m put in front of an audience, I often lean on hyperbole as a verbal crutch to help sell a point. I opened that speech with a bold overstatement, hoping to elicit a few laughs: “Digital customer experience is the most…

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Next stop, the future.

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Next stop, the future.

Cisco Live Melbourne is coming up next week. I can’t wait to spend time with Cisco customers and partners at this year’s event December 5-8, 2023. You saw in my most recent blog that CX has a lot to share at Cisco Live, including all the demos I mentioned last week. Cisco CX’s theme this year of ‘Jump into the future. Together’ is about building a better future for Cisco customers and partners with our expertise,…

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Join CX for Cisco Live Demos

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Join CX for Cisco Live Demos

In her blog “Cisco Live is the time to jump into the future. Together.” Jacqui Guichelaar, SVP and General Manager, Cisco APJC, talks about how excited she is for Cisco Live Melbourne in December. I couldn’t agree more. Jacqui did a fantastic job previewing the event and providing an overview of several different areas where CX will make a splash this year. I’m here today to give you a glimpse of which specific CX demos…

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Cisco Live is the time to jump into the future. Together. 

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Next stop, the future.

Cisco Live Melbourne is right around the corner. I couldn’t be more excited to spend time with Cisco customers and partners at this energizing event December 5-8, 2023. Cisco Live is all about you, and our CX team has so many plans to celebrate our customers and partners this year while providing you with the information you need to have a faster path to value. I can’t share everything, for the risk of spoiling a few…

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