Cisco Lifecycle Advantage

The Next Frontier of Customer Success for Partners

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The Next Frontier of Customer Success for Partners

The customer success landscape is rapidly transforming into a digital-first model, driven by the need for scalable, cost-effective practices and growing customer preference for self-serve experiences. According to TSIA’s State of Customer Success 2025 report, a strategic shift toward digital-led engagements is emerging. And, as detailed in Digital Customer Success by Nick Mehta and Kellie Capote, “the next frontier of customer success is digital”, adding that “we believe every company should now be thinking about…

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The Rise of Digital Customer Experience

Posted on by Admin
The Rise of Digital Customer Experience

Digital customer experience (DCX) is a hot topic these days. As a digital team leader at Cisco, I was recently asked to speak about it at an industry conference. You should know that when I’m put in front of an audience, I often lean on hyperbole as a verbal crutch to help sell a point. I opened that speech with a bold overstatement, hoping to elicit a few laughs: “Digital customer experience is the most…

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The Rise of Digital Customer Experience

Posted on by Admin
The Rise of Digital Customer Experience

Digital customer experience (DCX) is a hot topic these days. As a digital team leader at Cisco, I was recently asked to speak about it at an industry conference. You should know that when I’m put in front of an audience, I often lean on hyperbole as a verbal crutch to help sell a point. I opened that speech with a bold overstatement, hoping to elicit a few laughs: “Digital customer experience is the most…

Read More