Cisco Partners

The Rise of Digital Customer Experience

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The Rise of Digital Customer Experience

Digital customer experience (DCX) is a hot topic these days. As a digital team leader at Cisco, I was recently asked to speak about it at an industry conference. You should know that when I’m put in front of an audience, I often lean on hyperbole as a verbal crutch to help sell a point. I opened that speech with a bold overstatement, hoping to elicit a few laughs: “Digital customer experience is the most…

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Webex announces comprehensive Device Management Capabilities with Phonism integration

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Webex announces comprehensive Device Management Capabilities with Phonism integration

Webex is excited to announce a comprehensive solution for 3rd party Device Management (DM) referred to as ‘Partner Managed Devices.’ Partner Managed Devices allows Webex Cloud Calling offers (Webex Calling and Webex Wholesale) to support a flexible Device Management (DM) strategy. With this development, Webex enables its customers and partners to deliver a fully-managed Cisco-on-Cisco experience with deep Webex integration, as well as a self-managed DM option for non-Cisco devices via , enabling them to…

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The Momentum, the Margin and the “Magic” with Cisco MSP Partners

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The Momentum, the Margin and the “Magic” with Cisco MSP Partners

The momentum of Cisco’s Managed Service Provider (MSP) partners is undeniable. Despite global economic uncertainty, the projected 2023 outlook for managed services indicates a worldwide growth of 12.7 percent, reaching a total value of US$472 billion. In 2022, total managed services revenue saw a remarkable 12% growth, reaching US$419 billion. A recent Canalys study¹ indicates that a striking 79% of partners anticipate growth in this sector in 2023, with 56% expecting growth rates to exceed 10%….

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Cisco Co-Selling Acceleration Made Simple

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Cisco Co-Selling Acceleration Made Simple

There is a major shift in the market that is hard to miss. In fact, a Gartner report recognizes this shift indicating that 82% of IT (Information Technology) spend is now being influenced by New Customer Buying Centers. This transformation requires targeting customer conversations, beyond IT, to determine requirements relevant to these new buyers. These new buyers include Line of Business Buyers (LOB) and Application Buyers who work with IT to develop the overall business outcome….

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New Cisco and Microsoft Partnership is Redefining Hybrid Work and Learning in Universities

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New Cisco and Microsoft Partnership is Redefining Hybrid Work and Learning in Universities

The higher education sector has more to gain than most from a new global partnership between Cisco and Microsoft. The partnership – announced at Microsoft’s Ignite Conference at the end of 2022 – enables better interoperability between Cisco Webex and Microsoft Teams technologies and will redefine how learning environments and meeting spaces are designed, deployed and managed across campuses. The partnership announcement has been welcomed by many university CIOs who have been grappling with integration…

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‘Start Here’ for Lifecycle Practice optimization

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‘Start Here’ for Lifecycle Practice optimization

Every business is looking to grow, but how they accomplish that, and differentiate themselves against competitors, depends on the journey that they create for their customers. While there is no good or bad, there certainly is better and best. With the newly launched Lifecycle Practice Journey, we will help you achieve the latter! For Cisco partners who want to become a better version of themself, build and optimize their practice, and earn higher customer loyalty,…

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Building a greener tomorrow: the power of partnerships

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Building a greener tomorrow: the power of partnerships

Co-authored by Ilham Rahali, Head of Commercial Partnerships at Orange Business, and Pascal Allochon, Partner Sales Leader at Cisco in France. Pascal Allochon, France Partner Sales Leader at Cisco Ilham Rahali, Head of Commercial Partnerships at Orange Business Cisco and Orange Business have at the heart of their business a drive to power an inclusive future. We create the space for our employees to engage in corporate social responsibility (CSR) initiatives to create a positive…

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Establishing and Keeping the Trust: The Cisco Duo Managed Services Story

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Establishing and Keeping the Trust: The Cisco Duo Managed Services Story

You’re about to close your day when you receive a call from your customer asking for an urgent meeting tomorrow. They want to know if one of your Managed Security offers includes something that can help them improve their secure workforce environment. You know what it’s all about. Last week, a company in the same industry suffered significant losses due to a compromise access from one of their top executives. The good news is you’ve…

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The Call to Fuel Partner Success

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The Call to Fuel Partner Success

This year’s Cisco Partner Summit was filled with announcements, awards, and portfolio updates. I am thrilled by how Cisco continues to come together, especially at Cisco Partner Summit 2023, to truly Fuel Partner Success and drive an increase in productivity and profitability. The theme of Greater Together is one that draws us away from individual silos and toward a common cause. Henry Ford once said, “If everyone is moving forward together, then success takes care…

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Celebrating ThousandEyes’ Partner of the Year: World Wide Technology (WWT)

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Celebrating ThousandEyes’ Partner of the Year: World Wide Technology (WWT)

Partnerships are the bedrock upon which Cisco innovates and succeeds. In this spirit, Cisco ThousandEyes is thrilled to announce World Wide Technology (WWT) as the winner of the inaugural ThousandEyes Partner of the Year Award. This award celebrates a partnership that has consistently exceeded expectations. WWT, a global technology solutions provider, has showcased exceptional sales performance and deep technical expertise, making them a true standout in our partner ecosystem. “It is both an honor and…

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