webex connect

What we learned over coffee at the year’s biggest healthcare event

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What we learned over coffee at the year’s biggest healthcare event

Healthcare organizations are dedicated to providing exceptional care, prioritizing the patient’s satisfaction and experience through a patient-centered approach. This approach ensures patients are firmly at the center of their care and engaged in each step, with a critical piece now being adoption of digital patient communications between the patient and their caregiver. Yet, the path to truly patient-centered care is not without its challenges. Health care organizations struggle with the complexities of achieving cohesion among…

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Webex Connect's Second Quarter

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Webex Connect's Second Quarter

Five months after the launch of Webex Connect in August 2023, the enterprise-grade Communications Platform as a Service (CPaaS) has continued to enhance how businesses engage with their customers. With its ability to handle customer communications over multiple digital channels, its variety of integration options, and quick agent escalation, Webex Connect has become an efficient solution that is relied upon by the Cisco Store. Session Breakdown and Agent Handover 455 total chatbot sessions occurred at…

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Retail Tech Deep-Dive: Webex Connect

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Retail Tech Deep-Dive: Webex Connect

Join us as we dive deeper into Cisco and Cisco Partner technology deployed at the Cisco Store! We asked Jeremy Martin (Sales Leader, Americas, Webex CPaaS Solutions) to discuss Webex Connect and how it is used in the Cisco Store and the larger retail industry. Jeremy leads sales in North and South America for the Webex cloud communications platform (CPaaS) solution. He has more than two decades of experience helping clients and partners create and…

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Webex Connect and a New Digital Experience

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Webex Connect and a New Digital Experience

Consumers are relying on digital channels for their retail needs now more than ever. This shift requires online experiences to be increasingly enhanced, and a strong digital experience can make a significant difference in consumer attraction and retention.  While creating such engaging experiences is necessary for businesses of all sizes, smaller teams in particular need to find a way to get their customers’ questions answered without relying on as much manpower. The Cisco Store is…

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Takeaways from Cisco at InsureTech Connect 2023

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Takeaways from Cisco at InsureTech Connect 2023

InsureTech Connect (ITC) 2023, the premier conference for the insurance technology industry, brought together 9,000+ innovators, leaders, and solution providers to Las Vegas in early November to explore the latest trends, technologies, and disruptions in the insurance technology space. Cisco’s ITC 2023 booth was dedicated to showcasing Webex Connect – a Communications Platform as a Service (CPaaS) solution that transforms business messaging into a powerful tool for insurers. Thus, along with a few Cisco colleagues,…

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Preventing E-Communication Fines in Financial Services

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Preventing E-Communication Fines in Financial Services

A new use case in the annual refresh of Cisco Portfolio Explorer for financial services is e-communication compliance. This hot button issue is in the news it seems almost weekly. Financial institutions, mainly Wall Street firms, have been heavily fined for using unauthorized communication channels and not recording these communications. The punitive financial damage to these Wall Street firms so far has been over $2.5 billion dollars. More fines are likely to come and to…

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